Shannon McCallum
Vice President of Hotel Operations Resorts World Las Vegas
“The symbol of the gold keys is synonymous with a dedication to excellence. Our guests can be assured that the individual they are speaking to is an expert in their role and a holder of information that can enormously impact their visit in a positive manner. As a prior Les Clefs d’Or myself, I am a huge advocate for our concierges to strive to be their personal best. The pinnacle of this achievement is receiving their gold keys from Les Clefs d’Or.”