Les Clefs d’Or concierges stand at the undisputed pinnacle of service and achievement
Our members have the training, desire, personality, and unique skill-sets that make magic happen. We proudly represent our hotel brands and our cities.
Unlike outsourced tour desks, Les Clefs d’Or recommendations are never ad-based or incentive-driven. We always guide our guests, independently and impartially, to the choices that best meet their needs.
Our only concern is our guests’ safety, enjoyment and satisfaction.
We accommodate every guest request as long as it is moral, ethical, legal and humanly possible. Whether your request is simple or extraordinary, we will fill it with vigor.
We have a global network of acquaintances, friends and colleagues to help us. We’ve developed contacts that open doors for experiences you can’t find on any website.
Calm in hectic environments, you’ll find our members prudent, patient, and kind toward guests and staff alike. Motivated by a genuine desire to serve, Les Clefs d’Or concierges are self-confident, creative, tenacious, persistent, adaptable, ingenious, disciplined, and flexible. Is this too many adjectives?
We always strive to learn more and do more to accommodate an ever-broadening, more diverse traveling public. We are well-versed in other cultures, and many of us are multilingual. Above all, Les Clefs d’Or concierges are trustworthy and discreet, always respecting the confidentiality of our guests’ names and requests.