test page form

LES CLEFS D’OR USA 2020 RECERTIFICATION OATH
Name*
First Last
Email*
Please check your category of membership and sign the oath below. Affiliate memberships require past board approval.
Membership Category*
- Full or Provisional Member
  In accordance with the policies of Les Clefs d’Or USA, I hereby swear by my signature below that I meet the requirements as follows:
  
  Article V, Sec. 2. Qualifications. The membership of this Corporation shall be limited to concierges who are employed by hotels and resort hotels having a transient clientele and who work full time at a desk located in the main lobby of such hotels, from which they provide services to all the guests of the hotel. The desk must have a sign that includes the word “concierge.”
- Professional Affiliate
  In accordance with the policies of Les Clefs d’Or USA, I hereby swear by my signature below that I meet the requirements as follows:
  
  Article VII, Sec. 2(b). Professional Affiliate Membership may be granted, upon invitation by the Board of Direvtors of the Corporation, to any individual who, after being a Full Member in good standing for five years, is working part-time or in a related industry or profession.
- Social Affiliate
  In accordance with the policies of Les Clefs d’Or USA, I hereby swear by my signature below that I meet the requirements as follows:
  
  Article VII, Sec. 2(a). Social Affiliate Membership may be granted, upon invitation to by the Board of Directors of the Corporation, to any individual who, after being a Full Member in good standing for five years, is no longer employed in the profession of concierge due, but not limited to, retirement or health reasons.
- International Affiliate
  
  In accordance with the policies of Les Clefs d’Or USA, I hereby swear by my signature below that I meet the requirements as follows:
  
  Article VII, Sec. 2(c). International Affiliate Membership may be granted, upon invitation by the Board of Directors of the Corporation, to any concierge who is working in a hotel serving a transient clientele in the American Zone (as set forth by UICH), outside the United States and not in a country in which there is already a chapter of UICH.
Summarize your job responsibilities, specifically stating how your job relates to the concierge profession:*
Business Card*
Please upload a pdf of your business card here. Note: business cards must carry the word “concierge” in the title in order for you to meet the qualifications for members.
Accepted file types: jpg, png, pdf, jpeg, Max. file size: 1 GB.
How many local association meetings have you attended in the last 12 months?*
Enter GM’s Name*
Enter GM’s Email*
ETHICS & PROFESSIONAL STANDARDS
Personal Demeanor
- Always maintain a professional appearance. Unless told otherwise, wear professional attire to all concierge related functions.
- Always use proper grammar.
- Stay poised and professional under all circumstances; remain polite, courteous and helpful.
- Honor all commitments to colleagues and others.
- Never practice nor permit discrimination of any type.
- Treat colleagues respectfully at all times. Respond to emails and messages in a timely manner (72 hours).
- Maintain the confidentiality of all member and guest communications.
Initial*
Guest Relations
- Listen attentively to guests’ requests. Always offer to provide guests with written confirmations of their requests.
- Return all correspondence in a timely manner.
- Always thank guests if they remember you in some way. Send thank-you notes whenever possible.
- Always maintain professional relationships with guests; address guests in a professional manner.
- Tactfully decline illegal or unethical requests from guests.
- Never promise guests results, unless you are positive you can deliver.
- Advise guests, in advance, of surcharges or service fees on tickets or other requests.
- Always provide guests with detailed seat location information, including obstructions, when acquiring tickets for guests.
- Inform guests of dress codes at restaurants.
- Learn to evaluate guests by their preferences. What might be good for one guest may be unsuitable for another.
- Always respect and protect the identity and confidentiality of all guests.
Initial*
Vendor Relations
- Never double-book restaurants for guests.
- Never accept goods or services from vendors for personal gain.
- A Les Clefs d’Or USA Concierge neither receives commissions from restaurants nor participates in incentive driven competitions.
- Always use reputable businesses and service organizations.
- Exercise objective and independent judgment in the evaluation of goods and services.
- Pay all invoices upon receipt.
- Never take advantage of restaurants that invite you for dinner by ordering the most expensive items on the menu or bringing uninvited guests. Tip your server at least 20% of the estimated bill.
- Remember when you’re invited to theatres, restaurants or other venues, you’re an ambassador of your hotel and of Les Clefs d’Or.
- Treat vendors with respect, professionalism and courtesy.
- Always thank your host(s) before you depart and send a note of appreciation afterward.
Initial*
Use of Social Media
- Be aware of and abide by your company’s policies when making personal statements about your company, its subsidiaries and/or any affiliates via any form of electronic media including, but not limited to Twitter, Facebook, YouTube, LinkedIn, Instagram, etc.
- In the course of your electronic communications, if you receive inquiries from any member of the press or media regarding Les Clefs d’Or USA, you should refer the media to the current President or Vice President of Les Clefs d’Or USA.
- Do not share information you would not want repeated or photos you would not want publicized. Maintain professionalism in your posts.
- Once you post anything electronically, it becomes public domain.
- Whether you are on company or personal time, you are NOT free to share information that is considered confidential to Les Clefs d’Or USA, including personal guest information or any company business of your employer.
- Log into the USA and UICH book of members quarterly to keep your profile current.
Initial*
Public Relations
- Always speak with your Public Relations Director before speaking to the press. This includes vendor endorsements.
- In the course of your personal statements or commentary to any media outlet, you may not present yourself as a representative of, or spokesperson for, Les Clefs d’Or USA, unless you have been authorized in writing by the board of directors to do so.
- The use or duplication of the trademarked Bucherer Keys, or the trademarked insignias of Les Clefs d’Or USA or UICH, is prohibited without advanced written consent from the board of directors.
Initial*
My signature below confirms my commitment to uphold the ethics and bylaws of Les Clefs d’Or USA.
Signature
The submission deadline for this document is no later than March 1st, 2022. Failure to submit this form will jeopardize your good standing and membership in Les Clefs d’Or USA.
Hidden
Date form 2
MM slash DD slash YYYY

test page form

LES CLEFS D’OR USA 2020 RECERTIFICATION OATH

Member Login