Les Clefs d'Or USA
Les Clefs d'Or

Part Merlin, part Houdini, Les Clefs d’Or concierges make the impossible possible.

Les Clefs d’Or concierges will attend to any request so long as it is moral, legal, ethical, and kind.

Discretion is the hallmark of a Clefs d’Or concierge.

Les Clefs d’Or USA has almost 650 members in 32 states.

Members of Les Clefs d’Or USA rep­resent over 300,000 hotel rooms nightly at more than 300 primarily four- and five-star properties.

Les Clefs d’Or is the only national association of professional hotel concierges in the United States. Canada, Mexico, Brazil, and Argentina also have established Les Clefs d’Or associations, making the Americas a strong Pan-American presence within UICH, the global umbrella organization.
Les Clefs d’Or (pronounced “lay clay door”) is French and literally translates as “keys of gold.”  The crossed gold keys are the international symbol of the organization.  Displayed on a concierge’s uniform lapels, the crossed-key symbol assures travelers they are dealing with a seasoned professional, one who is dedicated to serving their every need. The keys on a Clefs d’Or concierge’s uniform were designed and manufactured exclusively by Bucherer Jewelers (Switzerland).  The design is internationally trade-marked.  Individual countries may trademark their own national versions of these crossed keys on an individualized background. For example, the USA logo displays features an American flag.
Les Clefs d’Or concierges are community conscious.  Working within their local areas, many host extravagant fundraising events that have helped to raise hundreds of thousands of dollars for local charities as well as for Les Clefs d’Or Foundation of the Americas (a foundation that was established to assist concierges and/or their family members who are no longer able to work.) The conciergerie, with its roots in France, was (and still is, at least in Europe) a largely male-dominated field.  Not in the USA, however, where American Clefs d’Or concierges are 60% female, 40% male.
Salaries vary widely from hotel to hotel, and from region to region, between $30,000 and $80,000 annually. Les Clefs d’Or USA is one of the largest sections in UICH, comprising almost 20 percent of the total members worldwide.
UICH boasts a 45-country membership roster and almost 4,500 members worldwide:  Argentina, Australia, Austria, Belgium, Brazil, Canada, China, Chinese Taipei, Czech Republic, Denmark, Finland, France, Germany, Great Britain, Greece, Holland, Hong Kong, Hungary, India, Ireland, Israel, Italy, Japan, Korea, Luxembourg, Macau, Malaysia, Mexico, Morocco, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Romania, Russia, Singapore, Spain, Sweden, Switzerland, Thailand, Turkey, UAE and the USA.


For more information:
Les Clefs d’Or USA, Ltd.
68 Laurie Avenue
Boston, MA  02132
Phone 617-469-KEYS; Fax 617-469-4397