Les Clefs d'Or USA
Les Clefs d'Or

Les Clefs d’Or members are privileged to wear the symbols of service excellence:  the crossed golden keys.  Membership in Les Clefs d’Or USA offers the concierge professional many networking advantages and educational opportunities.  

Building relationships across the globe is at the core of this organization.  Connecting travelers to other members allows our guests to feel confident and well looked after, wherever their travels take them.

Continuing education at annual congresses and on the local level allows Les Clefs d’Or concierges to remain at the cutting edge of the service profession.

By visiting this website, you’ve taken the first step to achieving your goal.  I look forward to learning more about you and guiding you through the membership process.

Qualifications for Membership

  • Applicants must be at least 21 years of age, of good moral character and active within their concierge community.
  • Applicants must be employed by hotels and resort hotels having a transient clientele as a full-time hotel lobby-level concierge for a minimum of five years. The desk must have a sign that includes the word “concierge.”

To begin, please complete the membership qualification form.

Applications are processed quarterly.  Submission deadlines are 5:00 pm Eastern time on March 1st, June 1st, September 1st and December 1st.  It takes about three months to get through the entire process.

Should you have any questions about becoming a member, please don’t hesitate to contact me.  I’m here to help you.

In Service Through Friendship,

Frank Hernandez

Halekulani Hotel

2199 Kalia Road

Honolulu, Hawaii 96815