Articles

2010

• What is it Like to be a Hotel Concierge [PDF]
  - Interview with Wendy Waltz by Kaitlin Madden, CareerBuilder.com Writer August 10, 2010
• Is the Role of the Concierge going Obsolete? [PDF]
  -Daniel Edward Craig, Hospitality Net July 2010
• Unparalleled Service of MGM Grand Concierge [PDF]
  -Las Vegas Nevada News Feed June 6, 2010
• Las Vegas New Concierges [PDF]
  -MGMMirage Momentum Friday, June 4, 2010
• Hotel Concierges Are There to Serve [PDF]
  -Forbes February 12, 2010

• What it Takes to be the Keeper of the Keys [PDF]
  —Hospitality Industry February 12, 2010

2009

• Luis Colmendares Loves DC October 2009 [PDF]
• What is in That Concierge Bag of Tricks [PDF]
  —by Margorie Silverman - HotelExecutive.com Hotel Executive July 2009
• Concierge Relationship with General Manager [PDF]
  —HotelExecutive.com Hotel Executive by Leigh Anne Dolecki
• Concierge Relationship with Guest [PDF]
  —HotelExecutive.com Hotel Executive by Leigh Anne Dolecki
• Hotel Concierge and Technology [PDF]
  —HotelExecutive.com Hotel Executive by Leigh Anne Dolecki
• Concierge Holds Keys to City [PDF]
  —New York Times Interview with Gunter Kleemann April 2009
• Working Smart in Hard Times [PDF]
  —by Margorie Silverman - HotelExecutive.com Hotel Executive March 2009
• Coaching As A Strategy [PDF]
  — by Holly Stiel - HotelExecutive.com Hotel Executive March 2009
• Inaugurating Service Excellence into Your Hotel [PDF]
  —by Roberta Nedry - HotelExecutive.com Hotel Executive January 2009
  
• Strategies for Hiring and Keeping a Top Rated Concierge Team [PDF]
  —by Marjorie Silverman - HotelExecutive.com Hotel Executive January 2009
• Cover Story Ritz NYC [PDF]
  — New York Times Sunday Travel Magazine February 2009
• Aligning Hotel Service and Vendors [PDF]
  —HotelExecutive.com Hotel Executive January 2009

2008

• Concierge Relationships Benefit Guests [PDF]
  —HotelExecutive.com Hotel Executive December 2008
• Tom Wolfe Tribute [PDF]
  —HotelExecutive.com Hotel Executive December 2008
• Qantas Ask the Concierge [PDF]
  —Qantas In-flight Magazine October 2008
• From the Front Lines James Little [PDF]
  —World Wide Will September, 2008

• Award of Excellence 2008 [PDF]
  —J. Marriott website and YouTube June 2008
• LACA at the Langham [PDF]
  —Los Angeles Concierge Association Website
• Concierge Cross Selling Strategies [PDF]
  —Hotel Business Review

• The Five Most Important Questions to which Every Employee Needs and Deserves the Answers [PDF]
  —Hotel Business Review
• Hotel Concierge Tips on Combining Technology and Hospitality to Increase the Bottom Line [PDF]
  —Hotel Business Review
• Revenue and the Concierge [PDF]
  —Southern Nevada Hotel Concierge Association
• With All the Choices on the Internet, Why Do Guests Need a Concierge? [PDF]
  —Hotel Business Review
• Effectively Understanding the Role of the Hotel Concierge [PDF]
  —Hotel Business Review
• Local Knowledge—Global Reach: InterContinental Hotels & Resorts Uses Concierge
  Expertise to Market Brand [PDF]
  —Hotel Business Review
• excerpt: Ultra Travel goes in search of the world's top concierges, starting with Frederick Bigler, The Ritz-Carlton, New York [PDF]
  —Ritz-Carlton
• Fulfilling Requests is a Fulfilling Role for Patricia Clifton [PDF]
  —Florida Travel & Life

2007

• The Answer Man [PDF]
  —Chicago Sun Times
• Best Practices, Insights & Trens: Shujaat Khan [PDF]
  —Hotel Business Review
• Inside the City by the Bay [PDF]
  —Town & Country
• Concierges go extra mile in Internet age [PDF]
  —USA Today
• HOTELS PLAY GENIE: GRANT GUESTS' WILD WISHES [PDF]
  —NY Post
• Keys to the city: Four concierges share ideas about Austin's best hangouts [PDF]
  —Austin360
• More Outrageous Guest Requests
  —Forbes Traveler
• Love's concierge [PDF]
  —East Valley Tribune

2006

• Need barbed wire? Try the concierge. [PDF]
  —Christian Science Monitor
• His Crdeo: 'Do Whatever' [PDF]
  —USA Today
• The concierge's secret agenda [PDF]
  —AZCentral.com
• YOU SHOULD KNOW, DANELLE KENSBOCK: Ponte Vedra's classy concierge [PDF]
  —Jacksonville.com
• Double Crossed…and Lovin’ It [PDF]
  —Hotel Interactive
• The Hotel Concierge: A User's Guide [PDF]
  —Forbes Magazine
• Keeper Of The Candles: Concierge honored by Les Clefs d'Or [PDF]
  —Ponte Vedra Recorder
• Hotel Association of Washington DC Newsletter; February 16, 2006 [PDF]
  —Hotel Association of Washington DC

2005

• Names: William P. Hackett III [PDF]
  —Boston Globe
• Can You Do Me a Favor [PDF]
  —Attache: US Air In-Flight Magazine
• Concierges work miracles behind the hotel desk
  —USA Today
• Business Travel Guide [PDF]
  —Smart Money Magazine
• Teen concierges help reduce the 'whatever' factor
  —USA Today

2004

• Can-do concierge touts tourism
  —The Desert Sun
• The Grand Obsession
  —Chicago Tribune
• For Press at the Convention, Pens, Pads and a Concierge
  —New York Times
• Lap of luxury in one-dollar chairsLap of luxury in one-dollar chairs
  —Vail Daily News

1999

• THE CONCIERGE: You've Got Questions. She's Got Answers.
  —VIA Magazine