Les Clefs d’Or (pronounced “lay clay door”) is French and literally translates as “the keys of gold.” The crossed gold keys are the international symbol of the organization. Displayed on a concierge’
Les Clefs d’Or concierges will attend to any request so long as it is moral, legal, and kind.
The members of Les Clefs d’Or USA represent over 100,000 hotel rooms nightly at more than 250 primarily four- and five-star properties.
Les Clefs d’Or is the only national association of professional hotel concierges in the United States. Canada, Mexico, Brazil and Argentina also have established Les Clefs d’Or associations, making the Americas a strong Pan-American presence within UICH, the global umbrella organization.
Les Clefs d’Or USA has over 550 members in 32 states.
The keys on a Clefs d’Or concierge’s uniform were designed and manufactured by Bucherer Jewelers (Switzerland). The design is internationally trademarked. Individual countries may trademark their own national versions of these crossed keys on an individualized background. For example, the USA logo displays the American flag behind its crossed keys.
Les Clefs d’Or USA’s website, www.lcdusa.org, offers visitors information about the association and its activities. A members-only portion of this site has been developed to answer to the internal needs of the association’s members.
Les Clefs d’Or concierges are community conscious. Working within their local areas, many host extravagant fundraising events that have helped to raise hundreds of thousands of dollars for local charities as well as for Les Clefs d’Or Foundation of the Americas (a foundation that was established to assist concierges and/or their family members who are no longer able to work due to catastrophic illness).
Part Merlin, part Houdini, Les Clefs d’Or concierges make the impossible possible. The conciergerie, with its roots in France, was (and still is, at least in Europe) a largely male-dominated field. Not in the USA, however, where American Clefs d’Or concierges are 60% female, 40% male.
Salaries vary widely from hotel to hotel, and from region to region, between $25,000 and $80,000 annually. Discretion is the hallmark of a Clefs d’Or concierge.
UICH boasts a 43-country membership roster and almost 3,800 members worldwide: Argentina, Australia, Austria, Belgium, Brazil, Canada, China, Chinese Taipei, Czech Republic, Dubai, Denmark, England, Finland, France, Germany, Greece, Holland, Hong Kong, Hungary, India, Ireland, Israel, Italy, Japan, Korea, Luxembourg, Malaysia, Mexico, Morocco, Norway, New Zealand, Philippines, Poland, Portugal, Romania, Russia, Singapore, Spain, Sweden, Switzerland, Thailand, Turkey, UAE and the USA.
Les Clefs d’Or USA is one of the largest sections in UICH, comprising almost 20 percent of the total members worldwide.